26 May 2020

“Every day is a special moment for us.”


Aurea De Souza is the registered manager at St Augustine’s Care Home in Addlestone. She was born in Brazil and is a British citizen. She has been part of the hospital community for eight months and she is putting into practice her nursing, pharmacist and leadership knowledge. She defines herself as enthusiastic and passionate about care.

Tell us a bit about yourself.

My name is Aurea De Souza and I am a registered manager For St Augustine’s Care Home. I am from Brazil but have been in the UK since 2006 and have achieved my British nationality. I am qualified as RGN in Brazil, have achieved NVQ 3 and 5 in leadership and management in the UK, Dementia Mapper, I am also qualified as a pharmacist. I started work as a care assistant and climbed the ladder in a career as a home manager. I am very enthusiastic and passionate about care, I love to lead by example and strongly believe that every person working in care has the opportunity every day to make the difference in someone’s life.

I believe that every person working in care has the opportunity every day to make a difference in someone’s life.

How long have you been working for the Sisters Hospitallers?

8 months

What would you say makes this Institution special?

The caring and the values of the organization.

What is it like to work with the sisters?

My goodness, the sisters are my family. I love them… they are my inspiration.

Could you explain your job and main duties?

I am the registered manager of the home and my main responsibilities are to ensure the residents are safe and well looked after. Also, to ensure the home complies with the CQC guidelines.

What is a normal day like?

Haha always busy… no comment!

Can you recall a truly special moment working at the care home?

Lots of special moments with the sisters, with the residents and staff. Every day is a special moment for us.

We are taking all the precautions every day to ensure we are all protected.

Have you been through any difficult times working there?

I think the hardest one was losing our Head of Care. That has broken our hearts. Because of COVID-19, everything has changed.

How is the coronavirus affecting you and the care home? How has it changed your routine?

I moved in 4 weeks ago… I am completely in isolation with the residents and nuns. We are taking all the precautions every day to ensure we are all protected.

What is the most challenging situation you are dealing with right now?

Definitely this COVID 19, it is hard for everyone.

What measures have been taken for the residents’ protection and care?

I have closed the home to all visitors, I have put in place a contingency plan and provided all PPE for the staff, with training and information as well.

What can society, in general, do to care for the elderly?

I think the Government could support care homes better.

What would you say to someone who is thinking about joining us?

It is a lovely company to work for!

Is there anything else you would like to mention?

Thank you for having me as part of the team.