30 Dec 2020

“When there is a happy, positive environment, all the rest is much easier to achieve.”


Lucia recently joined the Sisters Hospitallers family as a Registered Manager. She has over twenty years of experience working with vulnerable children and adults with different diagnoses and in various settings, such as supported living, outreach and residential homes. She feels proud of having always strived to make a difference to the people she has worked with.

Tell us a bit about yourself…

I was born in Sevilla where I studied Travel & Tourism. I came to England over 20 years ago and I met some friends who introduced me to social care. I really enjoy helping others and I have been working with vulnerable adults since then.

How long have you been working for the Sisters Hospitallers?

Since the beginning of November.

Lucia Clari, Registered Manager at St Teresa's

How has your experience been so far?

When I first walked through the front door of St Teresa’s home I felt enveloped by peace and I knew straight away that the home is a very special place indeed. Meeting the residents, the Sisters and the staff team has made it even more special.

Why did you choose Sisters Hospitallers?

I like the principles and values that are at the heart of the organisation and it would be an honour to live up to their standards and to be of service.

Could you tell us about your experience before joining Sisters Hospitallers?

I have over twenty years of experience of working with vulnerable children and adults with different diagnoses and in different settings, such as supported l living, outreach and residential homes. I have also been able to study whilst working and have been awarded an NVQ 4 in Leadership & Management and Level 5 Diploma in Leadership for Health and Social Care and a BSc (Hons) in Psychology.

I like the principles and values that are at the heart of the organisation and it would be an honour to live up to their standards and to be of service.

You have worked in various roles. Which one have you enjoyed the most and which was the most challenging? And the most rewarding?

I believe all our experiences are valid and valuable and contribute to what we become at the point in time where we find ourselves. I have enjoyed every role I have carried out and I feel proud of having always strived to make a difference to the people I have worked with. Working with people with challenging behaviour can be very draining because you know they are suffering and it’s often difficult to help them find a different way to communicate but when that happens, and people change and learn to express themselves in a more positive way, it can be very rewarding.

Based on your experience, how do you think you can contribute to your current workplace?

I feel I have gained much experience working in different roles, different settings and different organisations and I’m hoping to be able to apply this to the service of such a great organisation.

What are the main challenges you are facing at St Teresa’s?

The current time we are living in with COVID-19 has been and continues to be very challenging for all organisations, including those in the care sector. We must not only protect vulnerable people from current dangers but we need also to constantly keep up to date with government and NHS guidance whilst continuing to manage the home in the most efficient and resourceful way to adjust to the current economic climate.

As a Registered Manager, can you tell us about your daily activities?

The most important thing will always be to ensure the residents are at the centre of everything we do. The rest is about ensuring the home is managed efficiently and effectively and that everyone is respected and valued. We all must work as part of a proud team to ensure the home provides outstanding service to our residents.

Every moment that I have helped someone has been truly special.

What do you like most about your job? Would you change anything?

I love the most seeing the residents happy and smiling and to know that the Sisters and the staff team are happy too. When there is a happy, positive environment, all the rest is much easier to achieve.

How has your life and work changed since the restrictions of COVID-19 were put in place? Are there any challenges?

The biggest challenge has always been to ensure the residents are safe and protected as much as possible whilst ensuring they retain their independence within the current restrictions and continue to maintain links with loved ones and the community.

What are you doing so that Christmas is not ruined by COVID-19?

I am very pleased to have been able to start allowing relatives to visit the residents as separating from them has been one of the hardest things they have all had to endure during the pandemic. We have been creative and resourceful and found a safe way to start allowing the visits within the constrictions of the home whilst continuing to protect the residents from the virus.

Do you have hope in the vaccine?

Yes, I do believe the vaccine is safe and will become like the flu vaccine in future and hopefully, this will bring some normality to all of us.

How do you think the vaccine can help the care homes and especially to the residents?

Like the flu vaccine, I am hoping it will protect the residents from the virus when offered periodically and so we will be able to resume visits like we used to have before and residents will be able to access the community once again.

Have you been through any difficult times working at Sisters Hospitallers and/or previously?

I consider myself to be very fortunate as I have not lost any loved one or suffered any personal hardship due to the pandemic, like many others, unfortunately, have done.

Can you recall a truly special moment throughout your career?

Every moment that I have helped someone has been truly special but I remember very fondly when I joined the Thames Path Challenge to raise funds for the organisation I was working for at the time.

What do you think makes Sisters Hospitallers special?

The Congregation and the unconditional love and service that the Sisters offer the residents and staff on a daily basis makes Sisters Hospitallers the most special organisation I have ever known.

What do you think is the influence of the Sisters within your job?

The Sisters are a great inspiration and they always bring the best out of me. Their example always encourages me to strive to become a better version of myself.

What would you say to someone who is thinking about working at Sisters Hospitallers?

I would encourage them to join us and experience for themselves what a special organisation Sisters Hospitallers really is. I feel truly fortunate and honoured to be able to be of service to them.